Investor Charter

Vision & Mission for Investors

Vision:
Empowering investors to make smart, safe, and informed financial decisions.

Mission:
To help every investor choose suitable investment products based on their personal goals, manage them efficiently, and work towards long-term financial wellness.

---

Scope of Services Provided

At MarketProfit, we are committed to maintaining ethical standards, transparency, and professionalism. We provide the following services:

• Publishing research reports based on independent analysis.

• Offering unbiased opinions on financial instruments.

• Sharing recommendations while disclosing any financial interest involved.

• Basing all insights on publicly available data and market observations.

• Conducting periodic audits to maintain accountability.

• Ensuring all promotional content aligns with internal ethical guidelines.

• Maintaining clear records of client interactions, even during pre-subscription discussions.

---

Our Commitments to Clients

• Onboarding Process

  • Clear communication of service terms and conditions.

  • Completing required documentation for paid clients.

• Transparent Disclosures

  • Sharing relevant information for informed decision-making.

  • Disclosing our business practices, terms of service, and any potential conflicts of interest.

  • Informing clients about the use of technology or AI in our analysis.

  • Clarifying if any third-party research is involved.

  • Ensuring transparency across all services.

• Fair and Ethical Practices

  • Equal access to reports for all clients.

  • Confidentiality of research until publicly released.

  • Safeguarding your personal data from unauthorized use.

  • Sticking to promised timelines and delivering consistent support.

  • Providing clear warnings when discussing complex or high-risk products.

  • Acting with honesty, integrity, and respect at all times.

  • Keeping client information private, unless legally required or expressly permitted.

---

Grievance Redressal Mechanism

If you have a complaint, we are here to help:

• You can reach out to our support team directly.

• We aim to resolve all grievances within 21 business days of receiving your concern.

• If your issue is not resolved, you may escalate it via third-party online dispute resolution platforms offering conciliation or arbitration.

You can also send written complaints to:

Investor Support Team
MarketProfit.info
📞 Phone: +91 88899 93918
📧 Email: support@marketprofit.info

---

Investor Responsibilities

✅ What You Should Do

• Always verify the credentials of your research service provider.

• Carefully read all reports and disclosures before making investment decisions.

• Make payments only via official banking channels and request proper receipts.

• Ask questions and seek clarification when needed—especially for complex services.

• Understand that you have the right to stop services or provide feedback at any time.

• Report any misconduct or false promises to the appropriate consumer forum or legal authority.

❌ What You Should Avoid

• Never hand over your funds to a research provider for investment purposes.

• Avoid getting influenced by exaggerated ads or promotional claims.

• Don’t fall for discounts, free gifts, or time-limited offers as a reason to subscribe.

• Never share your login credentials for trading, demat, or bank accounts with anyone.